I am looking to purchase a product, but they're not allowing me to update the saved debit card I have on file. Call in to their customer service and inform them of your issue. Call Amazon at to speak to a representative. Your best bet is to call Amazon and plead the case with a rep. On the next page, select the item or order that you're having the problem with in the "What can we help you with? Click on the "call me now" button and be ready to pick up the phone when customer service calls.
Options & Contact Us. If you need help, we offer a number of options for customer support.
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Compose a short message that briefly explains your problem, and wait to hear back from a representative.
Message Amazon through social media websites like Facebook or Twitter. If you have a missing shipment, a small issue with an Amazon device, or are having trouble making a purchase, try using social media to contact Amazon. Then, the automated representative will tell you a time frame in which you can expect to receive a call back.
Your best bet is to call Amazon and plead the case with a rep. Once you speak with a representative, you should be able to find a fair solution to your problem relatively quickly!
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They have no program for that.
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Stay level headed and take your time for the best results. Tips Patience is key with customer service at big companies like Amazon.
Next, you would scroll down to the "Tell us more about your issue" box, and use the drop down menu to select "Problem with an order. Select "Start chatting" if you have a simple problem, like tracking a package. Then, explain to them what you think would be a reasonable solution for the problem.
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Their customer service representatives can help guide you through the ordering process, but you will need to place your order through the site.
Then, explain your problem by typing it into the text box and hit send. This is the direct, general customer service line for any and all Amazon issues.